SMS Appointment Reminders

Improved Business Efficiency from Reduced Missed Appointments

Businesses such as Hair Salons, Sports Clubs and notably Health Institutions can be affected quite significantly by missed appointments. Missed appointments waste the time and resources of any business and consequently are a source of inefficiency and lost revenue, in addition to the lost opportunity to generate income from an attended appointment.

The most commonly cited reason for missing appointments is forgetfulness. SMS Appointment Reminders are an effective way of reminding customers that a booked appointment is an imminent, reducing the likelihood that the appointment will be missed.

The customer is provided the opportunity to respond to confirm or cancel the appointment, with the option of canceling or rescheduling the reminder.

SMS Appointment Reminders also have an effective role in a marketing or notification capacity. Customers can be made aware of changes in office hours or services, plus upcoming events and new services.

SMS Appointment Reminders are easily controlled via an administration terminal or office PC.

Integration with Email and Phone Reminders

X-on provide a complete Appointment Reminder service by integrating SMS Appointment Reminders with Email and Phone reminders. The service is packaged as iRemind Appointment Reminders and this can be further integrated with PhonePresence Virtual Call Centre to provide a comprehensive Call and Business Management solution.

iRemind allows business to remind customers of impending appointments via SMS, Email and Phone. It provides significant savings through a reduction in missed appointments yet costs very little to maintain with reminder unit pricing being extremely low.